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| 1. Does the provider include a minimum bandwidth available for your site? |
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a. Are support response times included? |
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b. Does the provider perform monitoring (up time, response time, etc.) of the hosted site(s)? |
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1. Are the monitoring reports available to you upon request? |
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| 2. Does the provider have any of the following third party security reviews performed on their systems? |
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a. Controls and processes documentation |
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b. SSAE 18 audit report for the data center |
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c. External vulnerability or penetration testing |
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d. Website vulnerability scanning service |
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e. Website snapshot service to provide historical evidence of website content |
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f. Other types of testing |
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| 3. Does your hosting agreement include a right to perform vulnerability scanning of the external network? |
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| 4. Does the provider have 24/7 support available to you? |
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| 5. Does the provider offer an annual due diligence package that addresses security & control policies? |
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| 6. Does the provider have policies and procedures that adequately address: |
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a. Incident reporting requirements and procedures |
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b. Business continuity planning and disaster recovery |
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c. Software and hardware patches/updates |
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d. Controls over remote access and remote administration |
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e. Logging, auditing and change control processes |
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| 7. Service Continuity |
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a. Does the provider have at least two data center sites capable of hosting your website or applications? |
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b. Does the provider have redundant Internet access via more than one vendor? |
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c. Does the provider offer any automatic failover capabilities to alternate hosting sites? |
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| 8. Physical Security |
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a. Is all equipment behind locked doors with limited and controlled access? |
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b. Is all provider equipment protected by an alternate power source (generator)? |
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c. Are adequate environmental controls in place? |
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d. Is fire suppression equipment adequate? |
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e. Are there cameras, alarms, etc. in place to monitor physical access? |
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f. Are backups routinely performed and then stored at an off-site location? |
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| 9. Logical Access Controls |
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a. Does the provider offer perimeter firewall protection options for your website? |
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b. Does the provider offer intrusion prevention system services for your website? |
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c. Does the provider offer file modification alerting services to notify you when website files are changed? |
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d. Does the provider offer anti-virus scanning services for your website? |
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e. Are password change and complexity requirements used? |
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